Energy Gain UK Ltd

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Tim ILLIDGE
1 Star
The comments on the site are consistent with my experience which has been very mixed. My initial impression was very favourable (plenty of these comments) with discussions about solar panels, THD and heat pumps with Clive the director, who was certainly knowledgeable and charming and on that basis we have had solar panels and a heat pump installed. From the beginning we have had endless problems with a poor installation of solar panels, power supply tripping and eventually the solar panels needed to lifted and the appropriate ground work performed with hired builders before they were reinstalled by EnergyGain (months of solar panel down). As regards the heat pump the compressor has broken twice in 2 years and it has not worked for 9 months of the 2 years. it is still not working . The company who supplied the heat pump have gone into liquidation and no tangible help offered to resolve the problem by John and Phil. Like Yvonne M's review on the site, numerous phone calls and emails ignored and nothing has been done by this company to fix the faults. I have spent hours trying to get external expert advice and am now looking at having to pay a large sum (close to what i paid to have installed) to get the heat pump repaired and working again. My conclusions are that Enerygain have good ideas and potentially good products but fall well short on installation and aftercare. Their engineers are underwhelming and there appears to be an economy of truth, when faults appear. I wholly agree with Yvonne M "the guarantee they offer is meaningless and not worth the paper it is written on". I would urge anybody considering using this company to reconsider as i sure that competitors are better at installation and aftercare.
Monday 25th April 2022

Andy Bonworth
5 Star
Fantastic Team, knowledgeable and friendly. It was a pleasure dealing with them.
Wednesday 21st July 2021

Reiss Hilton
5 Star
Amazing experience with all the staff. They were really helpful, explained everything rlly well and were upfront with costs. Would defo recommend!
Friday 26th March 2021

Manzar Ahmed
5 Star
4k Solar Panels systeem with Solis Inverter installed by Energy Gain. I've had thisnow coming to 2 years, happy to report the system is generating good amount of solar energy particularly between March and September during longer daylight months.
Tuesday 26th January 2021

Matthew Spencer
5 Star
Really pleased with our solar panel install. Very effective throughout the team, from Clive coming around to measure up and talk through the system and Phil always on hand to assist (had to get a panel removed to facilitate some building work and very accommodating). The install team are top rate as well, very considerate and punctual.
Saturday 16th January 2021