Servicing Pro MOT & Service Centre

About Servicing Pro by Vans North West Ltd

In 2015, Vans North West Ltd identified a need for an “in House” aftersales facility to support our ever-increasing number of sales, rental and leasing customers.

In 2016, we embarked on the journey with some very clear objectives of what we wanted to achieve. With most of our key members of staff having worked within a main dealer franchise environment, we decided to pick all of the positives offered in such environments and removed all of the unsavoury characteristics that we had experienced in our previous roles.

Our mission was to offer a state-of-the-art facility to rival any modern franchise dealer workshop facility, but without the arrogance and poor customer service levels that our customers had experienced at the main dealers, and critically at a substantially reduced cost when compared to other main dealer franchises.

On completion of the workshop build, we built the aftersales team one by one, starting with one Technician. The success of the facility is represented by how quickly the team has grown in a short period of time, growing to a respectful size of 5 Technicians, an Aftersales Manager and a Customer Service Advisor in just 3 years. The facility has been built to accommodate a capacity of 7 Technicians, and at the current rate of uptake from our growing number of customers, we will reach maximum capacity before 2022.

Creating our own aftersales facility would prove to be a very important decision to ultimately enable us to continue to extend excellent levels of service and control the quality of work and care provided to our customers beyond the vehicle acquisition.

Providing excellent levels of service beyond the point of sale or point of lease/rental promotes and reinforces fantastic customer relationships, which ultimately establishes customer retention, satisfaction, and has our customers coming back year after year.